Safety has always been a top priority for Teamleader. We try hard to secure our customer’s data using the best and latest technology the world has to offer. To do that, we use SSL encryption for example, the same kind of security that is being used in the financial sector.
Security is of course defined by the strength of your password as well. There are some tools that help you with your password management, such as LastPass. But we do recommend to choose a strong and preferably random password to protect your account.
If you do want to extend the security of your Teamleader account even further, then we recommend you activate our MFA security.
MFA stands for Multi Factor Authentication, which means you are using another way on top of a password to login to your account. This implementation of MFA is designed by Google and uses your smartphone to login to Teamleader.
This security measure is completely optional. You can choose yourself whether you wish to activate it or not. To do so, simply navigate to your personal menu (top right corner, below your name) and click ‘My account’. There, click on ‘MFA security’ and the ‘Edit’ button to activate it.
How does it work?
It’s pretty easy. MFA uses your smartphone to log you in to certain websites that support MFA. Therefore, you need to install the Authenticator app first. You can find it via the App Store or in the Google Play Store.
After you have installed the app, it will ask you in which manner you wish to use the security. We choose to use the QR code. You will then be prompted to scan such a code. To find your personal QR code, go back to your personal menu and click ‘Edit’ next to ‘MFA security’ again.
When you’ve successfully scanned the code, a 6 figure number will appear. Enter this number into Teamleader (the token), and this will activate the MFA security.
After activation, you’ll have to re-enter the 6 figure code every 24 hours or every time you try to login from a different ip address. When prompted, open the MFA app on your smartphone and enter the code. This code will be renewed every 60 seconds, which makes it virtually impossible for someone to hack your account.
Customer support service by UserEcho