Why use templates?
Templates or default emails are pre-formulated messages that can be sent within a few clicks. This helps you to save time if you often have to write the same type of messages. Templates can be made for appointments, sending quotations and invoices, automatic reminders and thank you notices. There are a number of preset templates in Teamleader already, but you can always adapt these to create even more personal communication.
For every template email in Teamleader, there are some variables you can use to personalise your message. For example, the variable #FORENAME will always be replaced by the forename of the contact you are sending an email to, given that this information is available in the CRM. If you're sending an email to Jeroen De Wit, the variable #FORENAME will be replaced with "Jeroen".
These variables can always be found at the bottom of the screen when composing your template.
Here is an overview of the different types of email templates that Teamleader offers.
A default message for meetings
Go to Settings > Calendar. Scroll down to the "Meeting invitation templates" widget and create a template or default message yourself by clicking the "+" symbol.
Do you want to send the default message to an appointment? Create a meeting in Teamleader and add the contact to the meeting. Now, you are given the option of sending the email. There you can select which default message you want to use.
Templates for quotation layout
To create a default message for a quotation, navigate to "Settings" > "Deals". Scroll down to the "Templates for quotation layout" widget. These templates will be used on the first page of the quotation unless otherwise defined in your quotation template layout.
To create a default message yourself, click the "+" symbol. In the following popup, you can define your message. You can use different variables to personalise your message here as well. Through the #NAME personalization, for example, you can always start the accompanying text of your quotation with your customer’s name, regardless of the customer to whom you are sending the offer. You can set up different default emails depending on the nature of the offer.
Email templates for quotations
Next to the accompanying message of your quotation, you can create email templates for sending the quotation to your customer.
Important here is the variable #LINK. If you use this variable in your template email, this will be visible for the customer as a link to Cloudsign, where the quotation can be checked and signed online. The #LINK parameter will be replaced by the sentence "View quotation online" in your email
If a quotation is accepted via Cloudsign, you’ll get a notification in Teamleader. An accepted quotation will automatically change your deal phase into "Accepted".
A default message when sending invoices
You can customize invoice templates through "Settings" > "Invoices". Scroll down to "Templates for invoice letters" and edit an existing template or create a new one by clicking the "+" symbol.
You can use invoice templates for sending out invoices for the first time, or as reminders for when an invoice is overdue.
Automatic invoice reminders
You can send out some of these messages as automatic reminders when an invoice remains unpaid. You can do this in the widget below "Templates for invoice letters", "Automatic reminders". Here you’ll be able to select the messages you created and set a time frame in which the reminder has to be sent. You can do this multiple times, with multiple messages.
General email templates
A contact or company email address is always clickable in Teamleader. When sending emails to these adresses, you can also use predefined templates. This might come in handy for a sales organisation who has to send a lot of the same emails to leads, for example.
To create these email templates, navigate to Settings > "Email layout". Click the "+" button next to "Templates for regular emails" and you’re able to compose a default message. Using variables, you can always personalise these messages.
Once you are finished creating default emails, you’ll find them when composing an email after clicking an email address in the CRM.
Note: When you're composing the emails, you might want to use new alineas. To start a new alinea, press enter. To start a new line, press shift + enter.