In this article, we will talk about two things:

  • What is Ticketcloud?
  • How can I use Ticketcloud?

What is Ticketcloud?

Ticketcloud is a similar platform as Invoicecloud or Projectcloud. It allows your customers to see a history of all your previous support questions so they’re always up-to-date on previous issues.

How can I use Ticketcloud?

In order to send a link to the online platform to your clients, you need to follow those steps.

  1. Navigate to "Settings" > "Tickets" > "Preferences"
  2. "Use ticketcloud to share tickets online" > "Yes"
  3. Whenever you clients send you a ticket, they will receive an autoreply bearing the link to Ticketcloud.