In this article, we will talk about two things:
- What is Ticketcloud?
- How can I use Ticketcloud?
What is Ticketcloud?
Ticketcloud is a similar platform as Invoicecloud or Projectcloud. It allows your customers to see a history of all your previous support questions so they’re always up-to-date on previous issues.
How can I use Ticketcloud?
In order to send a link to the online platform to your clients, you need to follow those steps.
- Navigate to "Settings" > "Tickets" > "Preferences"
- "Use ticketcloud to share tickets online" > "Yes"
- Whenever you clients send you a ticket, they will receive an autoreply bearing the link to Ticketcloud.