Do you want to use more than one personal email address in your Teamleader account? Then the alternative email addresses you can add via your personal profile are the solution for you! Discover how to add them in this article.
Add alternative email address(es)
To add alternative email addresses, follow these steps:
Click on your user icon in the top right-hand corner in Teamleader
Click on My profile
Next to ‘Alternative email addresses’, click on the + to insert the email address(es).
Verify alternative email address(es)
Your primary email address (which is your current user email address) has to be unique. The other email addresses you add here don’t have to be unique; this means that multiple users could add the same email address in their accounts as an alternative email address. However, the email address needs to be verified by each individual user:
An email with a link will be sent to the email address that was added
To complete the verification, click on the link in the email. The link is valid for 72 hours. If you didn’t verify the email address on time:
Remove the email address from your ‘Alternative email addresses’ by clicking on the trash bin next to it
Add the alternative email address again; the verification email will be sent again
After clicking the link the user needs to log in to Teamleader
Note: If multiple users use the same alternative email address they each need to click on the link in the email and log in separately into Teamleader.
The verification process is now completed.
After verification, you can select this email address in the dropdown when sending meeting invites, emails and quotations.
You could also make one of the verified email addresses your primary email address (read more about this below).
If you have multiple email addresses with a different domain name, then you need to white label each domain separately. If you don’t white label the domain(s), the email address of the sender will be ‘email@example.com’. However;
The name preview for the receiver of your email will still be the name of the person sending that email;
The replies to these kind of emails will be sent to the primary email address of the sender
The whitelabeling happens on account level, not on user level. So if multiple users have ‘@teamleader.eu’ as an email address then the domain ‘teamleader’ only needs to be white labeled once.
Choose other primary email address/change user email address
What if you want to choose another primary email address or change your current user email address? Then you need to follow these security steps:
Add an alternative email address first
Verify this extra email address following the steps described above
Only after verification of this extra email address can you choose this one as your primary email address:
Go to your user icon in the top right-hand corner > My profile > Alternative email addresses
Here you will see all your email addresses. You have the possibility to choose another email address as primary email address by clicking on the star next to it. However; it won't be possible to set a non-unique email address as primary address.