How To: Using the Ticketing module in Teamleader
In this article you'll learn: How to set up the ticketing module Handling tickets: receiving and replying them What the extra options are Th...
Tue, 18 Sep, 2018 at 3:36 PM
FAQ: How do I forward emails to the Ticketing module in Teamleader?
When setting up the ticketing module, you need to set a forward of your emails in your email account. Here you will find out how you do that in Gmail a...
Tue, 18 Sep, 2018 at 3:47 PM
How To: 4 ways to create a ticket
If you are working with the Ticketing module in Teamleader, you probably know by now that any person, customer, supplier etc can send you a ticket by s...
Tue, 18 Sep, 2018 at 2:55 PM
How To: Adding templates to the ticketing module in Teamleader
There are support questions that will keep coming up. In that case it might be useful to create a standard reply for recurring questions. Navigate to...
Wed, 25 Jul, 2018 at 10:23 AM
How To: Setting up autoreplies in the ticketing module in Teamleader
Autoreplies are custom made replies that are automatically being sent to your customer. This is a great way to let your customer know that his or her q...
Wed, 25 Jul, 2018 at 10:25 AM
FAQ: Can I add extra statuses to the ticketing module in Teamleader?
The ticketing module has 5 default statuses to assign to tickets. These are: 'new' 'open' 'waiting for customer' &#x...
Tue, 18 Sep, 2018 at 3:35 PM
How To: Forwarding a ticket to a third party
If you would like to forward a ticket to someone outside the Teamleader account, then just follow those steps: Go to Settings > Tickets > "...
Wed, 25 Jul, 2018 at 11:07 AM
How To: Using Ticketcloud
In this article, we will talk about two things: What is Ticketcloud? How can I use Ticketcloud? What is Ticketcloud? Ticketcloud is a similar pla...
Fri, 10 Aug, 2018 at 2:55 PM
FAQ: How do I link a task to a ticket?
When you’re reading a client’s mail via our ticketing module, it’s possible you don’t have the time to reply right away or you need to do some further ...
Tue, 18 Sep, 2018 at 3:50 PM
FAQ: How can I merge two tickets?
It can happen sometimes that a client has an open ticket with you but he still sends you a new email again, or maybe someone else has replied and you w...
Mon, 15 Oct, 2018 at 4:29 PM
Integrations/Marketplace

No success yet? Reach out.

Contact us