How To: Using the Ticketing module in Teamleader
In this article you'll learn: How to set up the ticketing module Handling tickets: receiving and replying them What the extra options are Th...
Fri, 15 Jun, 2018 at 11:55 AM
FAQ: How do I forward emails to the Ticketing module in Teamleader?
When setting up the ticketing module, you need to set a forward of your emails in your email account. Here you will find out how you do that in Gmail and O...
Fri, 26 Jan, 2018 at 11:07 AM
How To: 4 ways to create a ticket
If you are working with the Ticketing module in Teamleader, you probably know by now that any person, customer, supplier etc can send you a ticket by se...
Mon, 29 Jan, 2018 at 10:30 AM
How To: Adding templates to the ticketing module in Teamleader
There are support questions that will keep coming up. In that case it might be useful to create a standard reply for recurring questions. Navigate to...
Tue, 26 Dec, 2017 at 4:09 PM
How To: Setting up autoreplies in the ticketing module in Teamleader
Autoreplies are custom made replies that are automatically being sent to your customer. This is a great way to let your customer know that his or her q...
Wed, 11 Apr, 2018 at 4:38 PM
FAQ: Can I add extra statuses to the ticketing module in Teamleader?
The ticketing module has 5 default statuses to assign to tickets. These are: 'new' 'open' 'waiting for customer' &#x...
Tue, 26 Dec, 2017 at 4:01 PM
How To: Forwarding a ticket to a third party
If you would like to forward a ticket to someone outside the Teamleader account, then just follow those steps: Go to Settings > Tickets > "...
Fri, 22 Dec, 2017 at 1:03 PM
How To: Using Ticketcloud
In this article, we will talk about two things: What is Ticketcloud? How can I use Ticketcloud? What is Ticketcloud? Ticketcloud is a similar platfo...
Fri, 9 Mar, 2018 at 3:49 PM
FAQ: How do I link a task to a ticket?
When you’re reading a client’s mail via our ticketing module, it’s possible you don’t have the time to reply right away or you need to do some further inve...
Mon, 29 Jan, 2018 at 10:19 AM
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