Is your team growing? Awesome! To get your new colleagues up to speed, you might want to add them to your Teamleader account. After all, it’s the perfect place to centralise your customer’s information.
But what if you run into the limit of number of users? Don’t worry, you can easily up your license to include extra users. This article is about how to buy those users, to actually create them after you bought them, please read this article.
There are three ways to buy new users for your account:
- Via credit card
- Via bank transfer
- By letting us know
In your Teamleader account, you can always check the status of your license on this page.
Via credit card
If you have added a credit card to Teamleader via your license page, you can easily click the plus button next to ‘users’.
You’ll get to see the following screen:
It gives you an overview of how much this user will cost you. The amount you’ll have to pay depends on your subscription. The price will be calculated pro rata, meaning that you will only have to pay the remaining amount due until the next renewal of your subscription.
My Teamleader license will renew in two months. I want to buy a new user. A new user costs 10 euro per month. Since I will renew in two months, I only have to pay 20 euro (VAT excl.) right now. With my next renewal, the full price of the extra user will be charged.
Via bank transfer
The same principle applies for a purchase by bank transfer. This only applies if you haven’t added a credit card to Teamleader. Press the same plus button next to ‘users’ and you will be redirected to a page where you can enter your card details. The pricing principle is the same as with a credit card.
By letting us know
If you don’t feel like using either credit card or bank transfer, or you would like to add more than one user in one go, you can always contact us via email@example.com. We’ll up your licence with the number of users you want.
Creating a new user
After you bought one or more extra users, you still have to set up his or her account. Read this article to find out how!
It can also happen that you have to deactivate a user. Maybe because he or she has decided to leave the company, or if they just don’t need to use Teamleader. Don’t worry, you can always reactivate it or create a new user.
Important to remember: by deactivating a user, it is not automatically subtracted from your subscription.
If you want to remove one or more users from your Teamleader license, please send a mail to firstname.lastname@example.org.
Customer support service by UserEcho