Which documents can be renumbered?
It is possible to let us change the numbers of the following documents:
On the bottom of this page you will find a template to request these changes.
What do I need to know?
This will only change the number after the prefix of the invoice, you cannot delete the prefix, which is actually the name of the fiscal year that you can change in your account.
The number cannot start with a zero. 2018 / 000056 won't be possible, 2018 / 56 or 2018 / 17000056 is possible.
You can only change the numbers of existing documents and the new ones will follow that numbering, you cannot let the next one that still needs to be created magically have another number without changing an existing number. If you want the next invoice to be, let's say, 34890, we cannot do this without changing the number of the most recently created invoice.
The next invoice you will create after the renumbering will have the next number in logical order. If you had 20 invoices in you account and you let us change 2017/20 to 2017/2987, the next invoice you create will automatically have the number 2017/2988.
We cannot change the number to a number lower than the starting number. If your deals have the numbers 200-897, we cannot change 897 to 1, because this will create a mess after creating 200 more deals.
Let us know what you want
To request a document renumbering, please fill in the following list and send it to firstname.lastname@example.org
Your username of the account that needs the changes
The document type:
Invoices: mention the fiscal year and department
Creditnotes: mention the fiscal year and department
The from document number that needs to be changed into another number.
For example: you have deals from 1-318 and starting from deal 305 you want it to renumber to 180301. Then we change 305 into 180301 and all the following quotations will automatically follow this new numbering.
Customer support service by UserEcho