Tracking elements such as your billable hours and used materials isn’t always that easy when you’re working on the road. More than often important things are forgotten or hours worked are only rough estimates. Enter the work order: a document that keeps everything neatly in one place. But paper is impermanent and can easily get lost. The solution? A digital work order. The perfect solution? A digital work order combined with Teamleader.
Working digitally has the big advantage that there are no more papers that can get lost, plus all of your information is being centralised: everything you fill in will be sent to Teamleader automatically when you’re connected to the internet.
But before you can start working with the work order you'll have to send an email to firstname.lastname@example.org to activate this feature in your account.
Creating work orders
Creating a work order using the Teamleader app is child’s play. Our app will present you with the necessary steps and will let you sign off with the customers signature.
Step 1: definine a customer
Thanks to the link between the mobile app and the Teamleader database you can easily look up existing customers and complement their data in the work order. The address will be automatically filled in, or, if you want, you can enter a construction site address. Fill in your mileage and you’re good to go!
Step 2: register hours worked
Starting the job? Enter your start and end time to define how long you’ve been working. Taking a lunch break? No problem, just add a couple of hours after you started working again. Do you have anything to report concerning those hours, add a description if you want.
Working solo can be tedious. That’s why, if you’re hitting the road with coworkers, you can add them to the same work order. All combined hours will be added to the total amount of the invoice.
Step 3: save consumed products
Similar to adding the customer you can add products that are already available in the Teamleader database to your work order. Add as many products as you like, together with the amount you used!
Step 4: add comments
Finished entering products? Add some additional comments and photos to complete the picture. This way, you and your coworkers will know if there is anything special that’s best not to be forgotten.
Step 5: generate a PDF
Completely finished? Collect all the data in a PDF file and let the customer sign on the spot. Save the work order and send it directly to the office!
Converting a work order into an invoice
After you’ve saved the work order you’ll be able to locate it in the web version of Teamleader under the according customer. You’ll find the PDF under ‘Files’ and the hours spent below ‘Unbilled time spent’. You’ll find a couple of actions you can undertake:.
- Create an invoice
- Don't invoice the hours
- Make some alterations
- Export to Excel
If you’re choosing to create an invoice the content of the invoice will appear on a new screen. Make some edits if you like and save the invoice. That’s all you have to do to convert a work order to a full invoice!
Preparing a work order
There’s one thing you need to know: you can’t finish a work order from the web version of Teamleader. Finalising a work order is only possible from within the mobile app. What you can do, is preparing the work order for later use.
This happens a lot in companies that have a field service and an office staff. For example, the office staff can arrange a meeting for the technicians of the field service.
As the office staff, you can create a meeting in Teamleader so your technician knows where to go. Even better, via the tablet icon you can already prepare a few things for him. You’ll get two options: either you partially fill in the work order based on an existing quotation, or you can choose to manually add some data. You can add a description of the tasks to be performed or the required materials. That way, your technician will know what to expect!
Customer support service by UserEcho