The ticketing module has 5 default statuses to assign to tickets. These are:

  • 'new'
  • 'open'
  • 'waiting for customer'
  • 'Escalated to third party'
  • 'closed'


You can add extra statuses that apply better to your way of working:

  1. Navigate to 'Settings' > 'Tickets' and click the 'plus' sign.
  2. Give your new status a name.
  3. Click on “Save”.


You will now see you new status appear in the drop-down list next to 'Stauts' when you edit a ticket.