Before you make the actual connection between Exact Online and Teamleader, don’t forget to have a look at our article on ‘How do I prepare my Exact Online and Teamleader account for connection? Depending on your Teamleader and Exact set-up, different preparations are needed. Once you did that, you can start making the actual connection with Teamleader.
Tip: We advise you to use Google Chrome when connecting your Teamleader account to Exact Online.
Making the connection
In Teamleader, click on your icon user in the top right corner and select Integrations. You’ll arrive in the Marketplace. Select the ‘Bookkeeping’ category to find Exact Online:
- Connect your account and select the department you want to connect.
- Log in with your Exact Online credentials to land in the following overview:
- Enter a start date: this defines the date from which Teamleader will synchronise your invoices and credit notes.
- Select the correct division and define both the journal for invoices and credit notes.
- Choose to import all companies and contacts from within Exact Online or not (depending on your set-up).
- Click ‘Save’.
Next, you will need to link a few things between Teamleader and Exact. The most important part is linking the VAT rates. The VAT rates selected in Exact always need to be of the type ‘Exclusive”, since Teamleader always synchronises the total amount without VAT.
Besides that, you can set an account to post (commercial) discounts and possibly set certain accounts to be suggested automatically when using specific VAT rates (the latter is optional). We advise setting the automatic synchronization only after the connection has been successfully established.
Manually activating the synchronisation
Now that the connection is made, you can manually activate the first synchronisation. First, click ‘Invoices’ in the navigation to synchronize. You will see that a synchronization symbol is now being displayed in the top right-hand corner.
If you click this symbol, the synchronization with Exact Online will be executed. After a while, you will see a notification with the results of the synchronization. If you experience any problems, your first step should be to check these notifications. The synchronization entails both the synchronization of customers linked to invoices or credit notes and the (imported) invoices and credit notes themselves.
When entries are reconciled in Exact, the corresponding invoices in Teamleader will be set as paid.
Once everything is properly set, you can set the synchronization of customers and invoices to run automatically. In any case, the synchronization of invoice payments will run in the background automatically. You can also specify that you want to receive a notification when an invoice is set as paid in this way.
Note: When you change the payment status in Exact (e.g. from paid to unpaid), the status in Teamleader will remain 'Paid' unless you change this manually.
Matching payment terms between Teamleader and Exact
The payment term used in Teamleader is compared to the terms in Exact Online. Whenever there's no correct match found, the default payment term is used.
- Default payment term is also used for all credit notes.
- Teamleader doesn't support payment terms with discounts.
- Both Teamleader and Exact Online support "end of month".
- There's a difference between normal payment terms and incasso/direct debit payment terms. This is how you should set up a payment term for direct debit: